Ordering and Payment

1. How do I place an order on your site?

There are 5 easy steps to placing an order with us:

Stage 1

Sign in / Create an account / Or Shop as a Guest

Add all the great kit you want to purchase to your basket. If you've shopped with us before just use your registered email address and password to log into your personal details.

If you're a new customer you can create an account, following the simple instructions at this stage of the process. You can also shop with us using guest checkout.

Stage 2

Select shipping address

Please select which address you wish to use for invoicing and delivery. At this stage you can also add a new address to your account.

Stage 3

Shipping options

Use the drop down arrow to view the alternative shipping methods you can choose:

If you would like to see more detail about the shipping options please click here.

Stage 4

Payment details

If you have a Promo Code or Gift Voucher enter it during checkout to see your new order total:

Stage 5

Order confirmation

Once you place your order a new screen will appear confirming your order has successfully completed. On this screen will be your order number. Please print this screen for your own records and use this number should you need to contact us about the order.

If you have signed out as a guest you can also link your order to your Chain Reaction account or create an account to make it easier next time:

We will send you an email as confirmation of the order details to your registered email address and will send another email when the order has been dispatched.

If you need to make any changes to your order, click on ‘VIEW YOUR ORDER HISTORY’, find the order you have just placed and click on ‘>VIEW ORDER DETAILS’. Once in the detailed order screen you will be able to cancel your order for up to 5 minutes.

2. What payment options are available?

You can pay using credit card, Paypal and even PayPal Credit on certain products.

3. What currencies are available to use on your site?

The currencies available to you will depend on the country setting chosen in your My Setting selection. Choose your location and select your currency from the available options in the currency drop down at the top right of the website:

We transact in the following currencies


There are other viewable currencies on our site to help give you guidance on the cost of the product in your local currency but we will only transact in the currencies above. We use the Bank of England conversion rates and these may be different to other sites. Your bank may charge an international transaction fee if you pay in a currency different to your banks primary currency.

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4. What credit cards can I use to place my order?

We accept most major credit and debit cards for online orders and you'll be asked to enter your card details and the name and address of the card holder when you place your order. We'll then check your details and we may hold an order until we receive the correct details. Don't worry, we'll contact you if there's a problem with your card or address.

You can pay with the following credit and debit cards:

  • Visa (Visa Electron & Visa Debit)
  • MasterCard
  • Maestro
  • American Express
  • JCB

Wiggle Limited has appointed Chain Reaction Cycles Limited(NI36744) of Kilbride Road, Doagh, Ballyclare, BT39 0EE as the billing agent to collect payment for all Credit/Debit card purchases (excluding American Express).

Payment over the Internet can be made via our secure check out pages using Visa, Visa Electron, MasterCard, JCB, Switch/Maestro or Solo cards. You can also pay using PayPal. Card charges will appear on your statement as "CHAIN REACTION CYCLES".

5. How do I pay using Paypal?

PayPal is a simple, quick and secure way of paying online, all you need is a PayPal account. For more details go to the PayPal website (please note that orders paid for using PayPal will be charged in full, which includes the cost of any out of stock items).

To pay by PayPal simply follow the steps below:

  • Create your order as normal
  • At the payment stage select 'Pay with PayPal'
  • You will be redirected to your PayPal account to authorise payment.
  • You will then return to Chain Reaction to confirm all your details and complete your order. Please ensure that the right shipping address is on your order before clicking ‘Confirm’.
  • Once completed, you will receive an order confirmation from us to your PayPal email address

6. Why has PayPal charged me more than you stated?

We accept PayPal payments in GBP Sterling, Euro, US Dollars, Australian Dollars, Canadian Dollars, Japanese Yen, Norwegian and Danish Krone, Swedish Krona and Swiss Francs. For other countries and currencies we show exchange rates based on the Bank of England rate. If you purchase through PayPal they'll apply their own exchange rates and you may see a slight difference in the amount you pay. PayPal exchange rates are fully explained in their terms and conditions.

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7. Why do my PayPal orders not appear in my Chain Reaction account?

You may have mistakenly checked out as a guest using your ‘Paypal’ email address. To check if your order is registered to your PayPal email address click ‘Your Account’ at the top of any Chain Reaction web page and click ’>TRACK YOUR ORDER’ under ‘No account?’. Enter your Order Number and PayPal registered email address. If you still can’t find any detail of your account please contact our Customer Support Team.

8. Do you accept Purchase Orders for payments?

Unfortunately not but if you need a quote for business purposes we can do that for you. Contact our Customer Support Team and they will put together a quote for products.

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9. Can I order using Ride to Work?

Absolutely, this is a great benefit scheme and we have very comprehensive RTW information section dedicated to everything you need to know about RTW, Cycle Scheme and how you can make use of this scheme in partnership with Chain Reaction.

If you wish to place an order under this scheme please email us. Please note, we are unable to apply Ride to Work and or Cycle Scheme certificates to an order already placed online.

10. Do you offer VAT free on BFPO orders?

We are unable to ship orders VAT free in relation to BFPO orders, however if you wish to place an order for qualifying products you can request a refund for the VAT from customer services.

Please ensure the BFPO address is entered into the fields of the order form in the specific format shown below:

  • Full name: Rank, Name
  • Address line 1: Company, Regiment
  • Address line 2: BFPO ### (eg: BFPO 123)
  • Town/City: Ruislip
  • County: Middlesex
  • Postcode: HA4 6DQ
  • Country: United Kingdom

Large items including bikes, frames trainers, bike boxes and workstands can not be sent to BFPO addresses, this is a restriction set by BFPO.

Please contact customer services within 3 months of you order date.

11. I keep getting an error message when trying to confirm my order... help?

This could be happening due to an error with your payment or address details - It is simple to fix.

The billing address information that you have stored on your Chain Reaction account or during checkout, needs to match the address that your payment provider has on record.

Please ensure all the details in our record of your billing address match the details your bank has, it is likely this is your home address.

Also please check your postcode is formulated correctly, numerically and alphabetically correct. Once both addresses are matching you should have no trouble getting through our check out process.